Terms Policy

Southwest Traders is owned and operated by Southwest Trading Post®
ABN 9784 4200 7977. It's use is subject to the following Terms and Conditions.

Prices & Delivery Charges

All of the prices quoted are in Australian dollars, and include GST. All prices are correct at the time of online publication. Prices are subject to change without notice. Sale items are only available at the lower price during the sale period.

We endeavour to process all orders within 2 days of purchase order date. Southwest Traders is not responsible for items lost or misdirected by Australian postal services

General merchandise

All parcels are sent by registered ground mail via Australia Post. Expected delivery time is 3 to 7 days from time of despatch. Our $7.50 standard flat rate shipping includes full transit insurance, there will be only one postal charge levied per order per delivery address. Once the order has been dispatched we will forward to customers the Australia Post "tracking number".

Payment

Online payment is accepted by PayPal, other purchase order methods are: Money order, Bank cheque or Personal cheque and Direct Deposit. Cheques must be Australian dollars only, payable to Southwest Trading Post®. Personal and Bank cheques are subject to 5 business days clearance.

Receipts

Receipts for online purchase transactions can be confirmed and printed from the Orders page. Southwest Trading Post® will keep customers order information offline for 5 years.

Stock

We endeavour to keep stock of all products listed in the Southwest Traders shop. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

Refunds

Customers can return purchases for up to 30 days from the purchase date should they not be 100% satisfied. Products must be in the condition that where received and in the original box and/or packaging. Read our full returns policy Here. Additionally, payments cannot be cancelled after goods have been dispatched.

Exchanges

We do all we can to ensure that orders are correct and arrive in good condition. If customers are not sent the items that where ordered, or if the items arrive damaged, we will replace the damaged goods or make up the shortage.

Any claim by the customer in respect of any shortages and/or defects in the items must be notified to us within 7 days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number.

Privacy

Customers and visitors details are covered by our Privacy Policy, It can be found Here.